Refund policy

Change of mind

For hygiene reasons, we can't accept returns or exchanges on opened fragrance products, including fragrance oils, room sprays and perfumes.

Unopened items in their original condition may be returned within 14 days of delivery for a change of mind. Return shipping costs are the responsibility of the customer.

Damaged or faulty items

If anything arrives damaged or faulty, contact us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund.

Clearance and ex-display items

Clearance and ex-display items are sold as described on their product page and are not eligible for change-of-mind returns.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.